Becky and I moved to Berkeley, California. Since you can’t transfer your Comcast TV and internet between states, we signed up for the Comcast Blast! promotion. I wrote this part down when I talked to the sales agent: $49.99/mo for internet and 50 digital channels for 6 months – no contract. When asked about installation fees, I was told there is a $50 one time installation fee, and an additional $10/mo WiFi router rental fee.
The image here is of my first bill as a new Comcast customer in California. I talked to 2 agents on the phone. The first, José, said that the Wireless Network SET Up (which was not a separate trip) was supposed to be included in the Install Fee – Internet. Makes sense.
The second agent, Kimberly, who was supposed to remove the charge not only did not remove the charge, but she explained the rest of the “Other Charges & Credits” to me. First, understand that this bill is correct as far as Comcast is concerned. There is no other way to describe it other than purposefully and negligently cryptic.
Here’s what it doesn’t say, and what is not disclosed when you buy the Blast! promotion:
- $49.95 video installation fee
- $20 cable installation fee
- $49.95 internet installation fee
- $20 internet activation fee
- $50 wireless network set up fee